1. Returns and exchanges are accepted within 14 days, only if the following conditions are met
- Re-pack the item in its original packaging with labels and tags still attached
- Include your original invoice
- The product has to be in its original condition
- Reason for return has to be valid
2. Generally, the processing period is from 3 to 5 working days upon receipt of your parcel, and that’s in case the item is in its original condition
PLEASE NOTE THAT:
- Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
- Personal items such as swim wear, body wear and underwear are non-refundable. ‘For Hygiene reasons
- Lycra material and body-shaping products are not to be returned nor exchanged
- If none of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.