Returns

Return & Refund Policy

Thanks for shopping at CARINAWEAR.COM
If you are not entirely satisfied with your purchase, we're here to help.

Returns

  • Returning an item(s) can be valid within 14 days of receiving the order.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.

Refunds

  • Once we receive your item, we will inspect it and notify you that we have received your returned item.
  • We will immediately notify you on the status of your refund after inspecting the item.
    If your return is approved, we will initiate a refund to your credit card.
    You will receive the credit within a certain amount of days, depending on your card issuer's policies.
  • Cash on delivery payment will be refunded as store credit that could be used with your upcoming transaction OR you can visit your nearest Carina store with the original invoice came with your order, to return or exchange the delivered item(s)with your desired ones.

    Thank you for shopping with Carina Wear.

Important note: As per Egyptian Central Bank instructions online payment cannot be refunded as cash.

Shipping

We will be responsible for picking up the returned product(s) at free of charge. 

  • Non-refundable Products:

According to our returns & exchanges policy, the below products cannot be returned or refunded
due to hygiene reasons to ensure the safety of carina’s customers:

  • Underwear.
  • Lingerie.
  • Socks.
  • Swimwear. 
  • Corsets
 

 

 

 

Contact Us

If you have any questions on how to return your item to us, chat with us now.