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Returns

Return & Refund Policy

Thanks for shopping at CARINAWEAR.COM
If you are not entirely satisfied with your purchase, we're here to help.

Returns

  • Returning an item(s) can be valid within 14 days of receiving the order.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.

Refunds

  • Once we receive your item, we will inspect it and notify you that we have received your returned item.
  • We will immediately notify you on the status of your refund after inspecting the item.
    If your return is approved, we will initiate a refund to your credit card.
    You will receive the credit within a certain amount of days, depending on your card issuer's policies.
  • Cash on Delivery payment will be refunded through a bank wire transfer. in the return request please provide your bank details.

Important note: As per Egyptian Central Bank instructions online payment cannot be refunded as cash.

Shipping

We will be responsible for picking up the returned product(s) at free of charge. 

  • Non-refundable Products:

According to our returns & exchanges policy, the below products cannot be returned or refunded
due to hygiene reasons to ensure the safety of carina’s customers:

  • Underwear.
  • Lingerie.
  • Socks.
  • Swimwear. 
  • Corsets

Here’s how to return in 3 steps.

 

 

 

Contact Us

If you have any questions on how to return your item to us, chat with us now.